Frequently Asked Questions -- FAQ
Below are questions that we are frequently asked about everything from our art and our return guarantees and our shipping prices - which are included in the cost of the painting by the way. If you don’t find the answer to your question, feel free to contact us.
1) What's the best way to contact you?
You can contact us by phone, letter or email. Mailing address: Ichalkaranji, Dist. Kolhapur,
, Maharashtra, India
Phone: (+91) 9075982727
E-mail :- email@example.com
2) Who are your artists?
Our artists have, on average, 15 years of experience and they all have advanced degrees in fine arts. As we have a large team of artists, specialists in certain disciplines and styles.
3) Do you have any painting exhibition program with Indiapaintings?
Of course we do, and we always like to talk to new potential Exhibitions. For more information contact us and let us know about your programme interests.
4) What do I pay for shipping?
For normal orders, home delivery is free to anywhere in the world. If you are a wholesale customer, we have some different options if you wish to buy in bulk.
It's free even to me? I live abroad?
Yes, even there. The shipping charges are included in our painting's price to any location in the world that Professional, First Flight , Blue Dart,DTDC,FedEx, UPS ,DHL and by Post will deliver to your doorstep.
5) How do you ship paintings?
We only use reputable carriers like Professional,DTDC, First Flight , Blue Dart,FedEx, DHL , UPS and By Post. We ship unframed paintings in a protective, hard plastic tube.
We only use courier companies such as Professional,DTDC, First Flight, Blue Dart,UPS, FedEx ,DHL and By Post for all deliveries as they are the safest and fastest shipping method. All shipments are insured and are hand delivered to the shipping address you provide.
Once your order has been dispatched, we’ll email you a tracking number so you can track your order. Shipping usually takes 7 days or less.
6) What if my painting is damaged during shipping?
In the very rare case that your painting or frame arrives damaged, please refuse the delivery so we can receive the package back from the shipping company. We will then paint a new painting for you and will ship it to you within 15 days. This extremely rare circumstance does not constitute a reason for a refund as the damage is the responsibility of the shipping company and as we will paint for you a new painting for absolutely free.
7) Since shipping is free, does that cover customs or taxes?
As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 99.5% of the paintings arrive untaxed.
8) Do you sell paintings or prints?
We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.
9) What's the process?
As we produce paintings, not prints, it is actually quite complicated.
10) Will your artist sign the painting?
Yes - by default our paintings are signed by the artist. However, if you like, you can request us not to sign it.
11) Are your reproductions copyrighted works?
Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. There's no need to worry about copyright infringement. If you find on our database a work of art which you suspect as being unlicensed, please notify us immediately.
12) Can I purchase original art from you as well?
We hope to add more original pieces to our collection, but we can create original paintings from your photographs.
A custom painting (portraits, wedding portraits, composite paintings, etc.)
Take your most beautiful photographs and convert them into handmade oil paintings on canvas in any size. Fine-tune your photo as much as you wish or painting directly from your original image. As a professional photographer you may wish to offer this service to your clients as well.
Nothing complements a photographer’s portfolio quite like having your best photos wrapped, framed and displayed on canvas for full-sized inspiration. Show your clients how your photos are more than a work of art - they’re also art pieces that can bring any room to life. Go beyond the photo lab, the computer screen and the paper print. Free digital preview proofs emailed to you for approval, pro support from our staff, gallery-quality canvas and a proven ultra-quality painting technique.
Each month we supply dozens of professional wedding photographers custom made portraits for their clients - count on indiapaintings.com every time for eye-popping results, guaranteed.
100% Satisfaction Guarantee includes several layers of buyer protection mechanisms.
The first guarantee happens when, if requested by you during checkout, we email you a photo of your painting. Our guarantee is that we’ll revise the painting until it meets your expectations.
Our second guarantee is when you receive the painting; you are free to return it for more revisions or else for a full refund minus our actual shipping cost.
We also provide a full lifetime warranty covering manufacturing and material defects for paintings purchased from our website. The warranty covers damage from normal use. Damage caused by incidents such as accidents or inappropriate use are not covered. Depending on the degree of damage to the warranted painting, paintings will either be repaired or replaced. The warranty service is provided free of charge.
Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch.
Please note that the money back guarantee is not transferable to 3rd parties - you cannot order a painting for someone else only to “discover” that he is not interested and then ship the painting back to us for a refund. Please note that custom orders are not covered by the money back guarantee. Order of portraits (photos turned into paintings) are not covered once approved by the customer for shipping. As the paintings can only be fully appreciated in person, you cannot cancel an order and request for a refund based on a a photograph alone. You must receive the painting first and examine it person. If you would then like to return the painting for a refund you must send it back to us.
13) How long before I receive the painting?
Between three and four weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 20-25 business days creating your masterpiece. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you've approved the painting, we'll ship it to you immediately. Shipping can take three to four days. When you order your painting, we'll send you a detailed timeline that shows when you'll see a sample and when you'll receive your painting.
14) What's the biggest size I can order?
As you'll see on our order form, our largest paintings are 120 inches by 120 Inches (3 meters by 3 meters). However, if you have a special request, our artists can work on even much larger canvases - there is no limit. Normal Sizes (inch) -- 12x16" ,16x20", 18x24",20x28",22x30",24x36",30x40",36x48"
15) Can I get a discount, if I order several articles?
In most cases, we offer a discount, provided that you are already our regular customer or purchase more than 3 articles.
16) Most of your sizes are similar height: width ratios. Can I order something different?
Yes. You can request paintings in any size you want. Some customers like to follow the painting's original aspect ratio, keeping the original relation between the painting's length and width. If the size you need does not match the painting's original aspect ratio our experienced artists will extend or reduce some of the painting's background to achieve the best possible result. Our artists are very flexible and there is no limit to what they can do. Just let us know what you want.
17) I have a photograph. Can you paint it?
Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets.
18) Original photo is blurry. Can I send more than one photo for detail?
Yes, we have experience adding detail to a painting from multiple photographs. Perhaps it's detail for a family crest, the writing on a sweatshirt or just a hairstyle. Our artists can use the details that you provide to make your painting capture even more details than the original photograph did.
19) How can I pay for my painting?
You can pay for your painting with a Credit Cards, ATM, Debit, Check Cards - American Express, MasterCard and Visa, Net Banking, ATM-cum-Debit Cards, Cash Cards, Mobile Payments or money order. We accept payments through our secured payment page CCAvenue. Also accept all apps like Google pay,Phone Pe,pay pal etc.
20) Can I pay by credit card? Is it secure?
We are committed to protecting your information. As with any reputable art gallery or Internet ecommerce vendor, we make all credit card transactions via a secured, bank-authorized credit card processing company secured Web page CCAvenue and No person will see your credit card information as it is all done electronically. We also do not keep your credit card number on file. As an added level of security, all purchases are guaranteed by both your credit card and our processing company CCAvenue .
21) I pay upfront for the painting or when I receive it?
You pay when you place your order with us. Before we begin working on your painting, we need to know that you have the means to pay for it. All online transactions work this way, and keep in mind that all paintings ordered from indiapaintings.com are backed by our 100% money back guarantee.
22) Do you offer any guarantees?
Yes, in fact we offer many. The first guarantee happens when, if requested by you during checkout, we email you a photo of your painting. Our guarantee is that we'll revise this painting until it meets your expectations. Our second guarantee is when you receive the painting; you are free to return it for more revisions or else for a full refund minus our actual shipping cost -- which is, on average, Rs.1200/- per painting. Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch. Our return policy is valid for 7 Days and the return period is from the merchandise arrival date. Our return policy is valid for 7 Days and the return period is from the merchandise arrival date and is not valid for custom orders. The money back guarantee is not transferable to 3rd parties, you cannot order a painting for someone else only to "discover" that he is not interested.
23) Can I return a painting?
Even after approving the initial emailed photos of the painting (excluding portraits), if you're unhappy with the painting, you can return it to us for revisions. In the unlikely case that we cannot improve it to your satisfaction, we will refund you minus our actual shipping cost. We do ask however that the revisions you request not conflict with the original direction that you gave our artists. You may ask for revisions until the painting meets your expectations.
24) How do I return a painting?
It is compulsory to contact us before returning a painting and await exact return instructions. Our actual shipping cost will be deducted from the refund. Returned merchandise must be wrapped & packed in the original tube and send to the address of origin. Merchandise must be returned as instructed.
After you have placed your order it begin processing immediately. Before your order enters the painting process, it may be possible to cancel or change your order, but once your order enters into the painting process, it cannot be cancelled.
We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your order, you may return it within 7 days of receipt and receive a full refund for the price of the painting, minus shipping and handling costs. Shipping charges will be refunded only if it is a result of our error.
Returned products must be returned in new or unused condition and contain all original materials included with the shipment for a full refund. We cannot replace or provide credit for a returned product that is incongruent with the condition of your original order(s).
We strongly encourage you to return your product via a trackable method. We cannot replace or provide credit for any product lost during return shipping.
Please visit our Returns by Mail Instructions below for more instructions pertaining to returning products by mail.
26) Returns Timeline
Once we receive the returned painting, we will credit your original method of payment. You can expect to receive your refund within 5-10 business days after we receive the returned painting. In many cases you will receive a refund sooner, but we estimate 5-10 business days after we receive the returned painting because of the time required for product inspection at our returns place (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your order.
27) Painting Care
Your painting is fragile and the best way to keep is clean is to dust it with a light brush. Do not clean it with a moist rag or any cleaning products. It’s also best not to touch the artwork’s surface with your fingers as the acid and oils from your fingers greatly affect the longevity of the painting. If you order a textured painting, the paint will be brittle so be careful not to touch the artwork’s surface or lean anything against it.
When handling the painting it is best to hold by the hanger itself or by the mounting surface or frame. When moving your paintings around, hold them by their edges & store them vertically against something so that the back of the artwork takes the weight, with the bottom of the artwork rested on a towel or folded sheet to prevent damage or chipping to the mount, frame or painting surface in the event it is an unframed painting.
28) Where are you based? Can you tell a little about yourself?
We are based in Ichalkaranji, Dist. - Kolhapur, Maharashtra, India and ship worldwide.
29) How can I contact you for my queries?
Please Whatsapp, email or phone as per contact us shown in website.
30) What payment options do you accept?
We accept all major international Master, Visa and Amex cards. Indian customers can also pay via Debit Cards / Net Banking / Wallets and EMI. We have COD option.
31) Can I sell paintings on IndiaPaintings.com?
Yes, Artists, please mail your artworks to firstname.lastname@example.org.
32) Can I visit your store and see the options?
You are most welcome. But we keep some stock paintings as we work on marketplace model.
33) Are the paintings artist-signed and come with Certificate of Authenticity?
Paintings directly from artist do come with sign and certificate. Ones from community/dealers do not. Under every painting image, we have mentioned if it is artist signed and comes with a certificate. Please check the same.
34) Do you ship paintings to international location? What or the shipping charges?
Yes. We ship our artwork across the globe and the Free shipping charges We do not ship framed paintings internationally.
35) What are delivery charges for delivery in India?
Delivery is free in India for all products. We also ship framed artworks in India.
36) I want to gift the painting to someone. Will you Gift Wrap it and put a message card on it?
Surely. We offer free Gift-wrapping service on both framed and unframed art. Simply select the option for gift wrapping during checkout and put your Gift Message in the comments box.
37) Do you assist in installation of paintings?
Sorry no. Indian customers can use online carpentry services from Urbanclap, Housejoy to get it done. We do provide adequate hanging mechanism, and instruction manual.
38) How can handmade paintings be customized? Will it be similar with the original painting?
Our artist recreates the art all over again. The recreated painting will be 85-90% similar with the original painting and 10-15% unique in itself.
We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.
Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Please visit our Returns & Exchanges page for more information.
Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.
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